Zásady vrácení peněz
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
To start a return, you can contact us at info@d2-outlet.com.
Who Covers Return Costs:
We strive to provide our products at the best possible prices. Kindly understand that, in the event of a return, the customer is responsible for covering the return shipping costs. However, in the case of an exchange, the customer is still responsible for the return shipping cost, while we will cover the new shipping cost.
Wer trägt die Rücksendekosten
Wir sind bestrebt, unsere Produkte zu den bestmöglichen Preisen anzubieten. Wir bitten um Ihr Verständnis, dass im Falle einer Rücksendung die Kosten dafür vom Kunden getragen werden müssen. Wenn es jedoch zu einem Umtausch kommt, übernehmen wir die Versandkosten für den neuen Artikel, während der Kunde weiterhin für die Rücksendekosten verantwortlich ist.
Return Address:
We offer return addresses in the USA, Canada, Austria, and Germany. Before returning any products, kindly get in touch with us, and we will provide you with the closest available address. This will help minimize shipping costs.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@d2-outlet.com.